Privacy Policy

This privacy policy explains how Mentools (“we,” “our,” “us”) collects, uses, and protects any information that you provide to us when you use this website. Mentools is committed to ensuring your privacy is protected. If we ask you to provide information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement. 
 
This policy is effective from January 1, 2025. By using our website, you agree to the terms outlined in this privacy policy. 

What We Collect 

We may collect the following information: 

• Name and job title 
• Contact information, including email address 
• Demographic information, such as postcode, preferences, and interests 
• Technical data, including IP address, browser type, and operating system 
• Information relevant to customer surveys and/or offers 

What We Do With the Information We Gather 

We require this information to understand your needs and provide you with better service, specifically for the following purposes: 

• Internal record keeping 
• Improving our products and services 
• Periodically sending promotional emails about new products, special offers, or other information you may find interesting (only with your explicit consent) 
• Contacting you for market research purposes via email, phone, or mail 
• Customszing the website according to your interests 

Legal Bases for Processing Your Information 

We process your information under the following legal bases: 

1. Consent: When you have given explicit consent for specific purposes (e.g., marketing emails). 
2. Contractual Obligation: When processing is necessary to fulfill a contract with you. 
3. Legitimate Interest: For purposes such as improving our website and services. 
4. Legal Compliance: When processing is required to comply with applicable laws. 

Security 

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented the following measures: 

• Encryption of sensitive data during transmission using TLS (Transport Layer Security) 
• Secure storage solutions with restricted access and multi-factor authentication 
• Regular security audits and updates of our systems 
• Breach notification procedures in compliance with GDPR and applicable laws 

Cookies 

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the cookie helps analyze web traffic or notifies you when you visit a particular site. Cookies allow web applications to tailor their operations to your needs, likes, and dislikes by remembering your preferences.
 
We use the following types of cookies: 

1. Essential Cookies: Necessary for website functionality. 
2. Analytics Cookies: To analyze website traffic and usage patterns. 
3. Marketing Cookies: For delivering targeted advertisements (only with consent). 

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can manage your cookie preferences through our Cookie Preferences page. A cookie banner will appear upon your first visit to allow you to accept, decline, or customize cookie settings. 

Links to Other Websites 

Our website may contain links to other websites of interest. However, once you leave our site, we do not have control over external websites. We cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Please review the privacy policy of each website you visit. By clicking external links, you acknowledge that Mentools is not liable for any data breaches or misuse on third-party sites. 

Controlling Your Personal Information 

You have the following rights regarding your personal information: 

1. Access: Request details of the personal information we hold about you. 
2. Correction: Request correction of any incorrect or incomplete data. 
3. Erasure: Request deletion of your personal data (“Right to be Forgotten”). 
4. Portability: Request your data in a structured, commonly used format. 
5. Objection: Object to certain types of data processing, such as direct marketing. 

To exercise any of these rights, please contact us at support@mentools.com. 

Data Sharing 

We do not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law. We may share your information with: 

• Service providers for email marketing, analytics, or payment processing 
• Law enforcement agencies, if required by applicable law

Data Retention 

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include: 

• Marketing Data: Retained for 12 months after consent withdrawal. 
• Transaction Records: Retained for 7 years to comply with legal obligations. 
• Analytics Data: Retained for 26 months before anonymisation. 

After the retention period, your data will be securely deleted or anonymized. 

GDPR and CCPA Compliance 

We comply with GDPR for users in the EU/UK and CCPA for California residents. Specific rights include: 

• GDPR Rights: Access, correction, erasure, restriction, objection, and data portability. 
• CCPA Rights: Right to know, delete, opt-out of data selling, and non-discrimination. 

To exercise your rights under GDPR or CCPA, contact us at support@mentools.com.

Children’s Privacy 

Our website is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly. 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Updates to This Policy 

We may update this privacy policy from time to time. Changes will be communicated via: 

• Notifications on our website 
• Email (if you have opted to receive updates) 

By using this website, you acknowledge that you have read and understood this privacy policy. For any questions, please contact us at support@mentools.com.