TERMS AND CONDITIONS OF WEBSITE USAGE 

1. AGREEMENT TO TERMS 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Policy, govern the relationship between MenTools LTD and you in relation to this website. If you disagree with any part of these terms and conditions, you must not use our website. 

By accessing or using the website and services, you confirm that you have read, understood, and agreed to these terms. If you do not agree, please refrain from using the site. 

The term ‘MenTools LTD’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 64 Fink Hill, Dale House, Horsforth, Leeds, UK LS18 4DH. Our company registration number is 15308203 and place of registration is England. The term ‘you’ refers to the user or viewer of our website. 

For any inquiries or concerns, please contact us at support@mentools.co. 

By accessing or using the website and its services, you agree to be bound by these Terms and Conditions. You must actively agree to these terms during account creation or by continuing to use our services. 

2. USE OF SERVICES 

(a) The services offered by MenTools LTD are intended for individuals who are 16 years or older. By using this website, you confirm that you are at least 16 years of age. If you are under 16, you may use our services only with the involvement and consent of a parent or legal guardian.

(b) MenTools LTD reserves the right to request proof of age and terminate accounts if age verification fails. 

3. USER ACCOUNTS 

(a) To access certain features of the website, you must create a user account. You agree to provide accurate, current, and complete information during registration and update it as necessary. 

(b) You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. 

(c) MenTools LTD is not liable for any unauthorised access resulting from your failure to secure your credentials. 

(d) We reserve the right to suspend or terminate accounts that violate our terms, engage in fraudulent activities, or remain inactive for an extended period. 

(e) Users may appeal account suspensions by contacting support@mentools.co within 14 days of receiving a termination notice. 

4. LIMITATION OF LIABILITY 

(a) The information, services, and products provided by Mentools are for informational purposes only. Results may vary, and we do not guarantee specific outcomes. 

(b) MenTools LTD provides general health and wellness information, but this does not constitute medical advice. Always consult a healthcare professional before engaging in any physical or mental activity promoted on our site, including but not limited to any recommended techniques, meditations, or challenge activities. 

(c) Users who are pregnant, have underlying health conditions, or are unsure about participating should seek professional advice before use. 

(d) We do not warrant that the website will operate error-free or that the site and its servers are free of harmful components. Use the site at your own risk. 

(e) To the fullest extent permitted by law, MenTools LTD shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of the website or participation in Services, even if advised of the possibility of such damages. This is the case whether based on warranty, contract, tort (including negligence), or any other legal theory.  

(f) Subject to applicable law, our total aggregate liability arising out of or in connection with the website or these terms shall not exceed the greater of £100 or the total fees you paid to us in the 12 months before the event giving rise to the claim.

(g) Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited or excluded.

(h) This includes, but is not limited to, injury, health complications, data loss, and service interruptions.

5. USE OF THE WEBSITE 

The use of this website is subject to the following terms of use: 

(a) The content of the pages of this website is for general information and use only. It is subject to change without notice. 

(b) Any reliance you place on such information is strictly at your own risk. 

(c) MenTools LTD provides information and info-related products (including but not limited to meditations, challenges, courses and stress-related exercises) for informational purposes only. We are not medical professionals, and the content on this website should not be considered medical advice. Always consult your doctor before participating in any physical or mental activities offered by MenTools LTD. 

(d) This website uses cookies to monitor browsing preferences. If you allow cookies, the following personal information may be stored by us: IP addresses, browsing behaviour, and site preferences. 

(e) For more details, please refer to our Privacy Policy and Cookie Policy. 

(f) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. 

(g) Your use of any information or materials on this website is entirely at your own risk. It shall be your responsibility to ensure that any products, services, or information meet your specific requirements. 

(h) If you are pregnant, have any medical conditions, or are unsure about the suitability of our services, please seek professional medical advice before participating in activities offered by MenToold LTD. 

(i) You agree not to engage in any prohibited activities, including: 

• Harassment, abusive language, or offensive behaviour. 

• Uploading or transmitting viruses, malware, or malicious code. 

• Unauthorised access to website data or systems. 

• Spamming, unsolicited advertisements, or promotions. 

• Discrimination based on race, gender, age, sexuality, disability, or any protected characteristic. MenTools LTD maintains a zero-tolerance policy for discrimination of any kind. 

6. CHALLENGES

(a) We offer a variety of Challenges (“Challenges”) as part of our services.

(b) No Improve, No Lose Guarantee. If you complete the full 7-day challenge tied to your One-Off Challenge purchase and you consider that you experienced no improvement, you are entitled to a 100% refund of your purchase price. Requests must be made within 30 days of completing the challenge and include reasonable evidence of completion, such as in-app completion logs.

(c) Subscription payments or purchases providing ongoing access are non-refundable once access has been granted, except as required by law or by the applicable app store.

(d) For purchases made through Apple or Google Play, refund requests must be submitted through the respective store’s refund process, where available. For web purchases, please email our support team with your order details.

(e) MenTools LTD reserves the right to suspend or terminate accounts that abuse refund policies or chargebacks.

7. INTELLECTUAL PROPERTY

(a) The website and all content, features, and functionality are owned by MenTools LTD or its licensors.

(b) You are granted a limited, non-exclusive, non-transferable, revocable licence to use the website for personal, non-commercial purposes.

(c) You may not copy, reproduce, modify, distribute, or exploit any content, including text, images, videos, or logos, without prior written consent.

(d) MenTools LTD trademarks and branding may not be used without express permission.

8. INDEMNITY

You agree to indemnify and hold harmless MenTools LTD, its officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including legal fees) arising out of your breach of these Terms, misuse of the website, or violation of any law or rights of a third party.

9. TERMINATION

(a) You may terminate your account at any time by contacting support@mentools.co

(b) MenTools LTD may suspend or terminate your access at any time without notice for breach, unlawful activity, or risk to users, our systems, or third parties.

(c) Upon termination, your account and content will be scheduled for deletion. Some data may be retained for up to 90 days for legal or backup purposes.

(d) Deletion is permanent and cannot be undone.

10. FORCE MAJEURE

MenTools LTD is not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, strikes, outages, war, epidemics, government actions, or network failures.

11. GOVERNING LAW AND JURISDICTION

(a) These terms and conditions are governed by the laws of England and Wales.

(b) The courts of England shall have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence.

(c) In the event of a dispute, we encourage resolution through arbitration or mediation before pursuing legal action.

(d) Nothing in these Terms affects any non-waivable rights or consumer protections under applicable law.

12. CHANGES TO TERMS 

(a) We reserve the right to update or change these terms and conditions at any time.

(b) If we make material changes, we will provide notice, such as by updating the “Last Updated” date or notifying you by email.

(c) Continued use of the website after such changes constitutes acceptance.

(d) By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

13. CONTACT US 

If you have any questions or concerns about these Terms, please contact us at support@mentools.co.

Registered Office: 64 Fink Hill, Dale House, Horsforth, Leeds, UK LS18 4DH.